CasperBets Privacy Policy

At Casper Bets, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we, CasperBets Online Casino, operated by Equinox Holding N.V. under Curacao Gaming Authority licence No. OGL/2024/620/0878, collect, use, store and protect your information when you visit casperbets.net, register an account, or use our casino, live casino, sportsbook and virtual sports services. By using CasperBets, you agree to the practices described below.

Information We Collect

When you register with Casper Bets Casino or continue using our platform, we collect several categories of information necessary to provide our services and comply with our licensing obligations.

• We collect your registration details, including your name, date of birth, address, e-mail and phone number.
• We record your account activity, including deposits, withdrawals, wagering history and game sessions across our slots, table games, live casino and sportsbook.
• We store payment information related to your chosen deposit and withdrawal methods, such as cards, e-wallets and bank transfers, since third-party deposits are not permitted on our platform.
• We collect verification documents during our KYC process, including identification documents, proof of address and proof of ownership of payment methods used.
• We gather technical data such as your IP address, device type and browser information whenever you access CasperBets login pages or our mobile browser version.

How We Use Your Data

We use the information we collect to operate CasperBets Online Casino responsibly and securely. Our team relies on this data to verify your identity, process transactions, prevent fraud and comply with anti-money laundering regulations under our Curacao licence. We also use your data to communicate with you regarding your account, respond to support requests submitted via live chat, e-mail or our contact form, and to notify you about bonuses, promotions and tournaments available at Casper Bets.

Our Risk Department may use your data to request additional verification, including OTP codes sent by phone, WhatsApp, SMS or e-mail, and to review your game sessions with third-party providers when necessary. We may also delay a withdrawal for up to fourteen business days while these checks are completed.

Cookies and Tracking Technologies

We use cookies and similar technologies on CasperBets to remember your preferences, keep you logged in, and analyse how players interact with our lobby categories such as Slots, Live Casino, Jackpot and Tournaments. Cookies also help us personalise your experience with features like the Daily Bonus Map, daily missions and our Reward Center. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our website.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in order to operate CasperBets Casino effectively, including:

• Payment providers processing your deposits and withdrawals.
• Game providers such as Hacksaw, Spinomenal, BGaming and others whose titles are featured in our lobby, where necessary for game session verification.
• Regulatory authorities, including the Curacao Gaming Authority, when required by law.
• Identity verification and anti-fraud service providers used during our KYC checks.
• Professional advisors, such as auditors or legal counsel, where necessary for compliance purposes.

Data Security

We at CasperBets implement technical and organisational measures designed to protect your personal information from unauthorised access, loss or misuse. Sensitive payment details, such as credit card numbers, are handled according to strict verification rules, requiring only the first six and last four digits to remain visible, with the remaining digits and CVV/CVC hidden. Despite our safeguards, no method of data transmission or storage is entirely secure, and we encourage you to keep your CasperBets login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal and regulatory obligations. If your account at Casper Bets Casino remains unused for twelve consecutive months, we may delete it, and any remaining funds or bonuses may be confiscated in accordance with our terms. Verification documents submitted for KYC purposes are retained for as long as required under applicable anti-money laundering regulations.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. These may include the right to access your data, request correction of inaccurate information, request deletion where legally permissible, object to certain processing activities, or request a copy of your data in a portable format. To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe.

International Data Transfers

As CasperBets Online Casino serves players across Europe, the Nordic countries, Switzerland, Poland, Hungary, Canada, Australia, New Zealand and Brazil, your data may be processed or stored in jurisdictions outside your country of residence. We take appropriate steps to ensure that any such transfers are conducted with adequate protection in line with applicable data protection standards.

Restricted Jurisdictions

We do not knowingly collect or process data from residents of restricted countries, including the USA and its dependencies, France, the Netherlands, Ukraine, Curacao, Aruba, Sint Maarten, Israel, Moldova, Nigeria, Iran, Iraq and North Korea, among others listed in our terms. If we discover that an account has been created from a restricted jurisdiction, we reserve the right to close the account and process any related data solely for compliance and record-keeping purposes.

Children's Privacy

Our services at Casper Bets are intended solely for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will notify you through our website or via e-mail. We encourage you to review this page periodically so you remain informed about how CasperBets protects your data.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise any of your rights, please reach out to our support team via live chat, our contact form, or by e-mail at support@casperbets.com. We at CasperBets are here to assist you with any privacy-related concerns.